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Home > Testimonials

Testimonials

Joe,thanks for your help - we will be back for sure. ~Lisa Haas


Good afternoon Yehudi, you were awesome and I loved working with you.  You got me a KILLER deal!!!!! Thanks!!! ~ Michael Wolf


Just wanted to tell you that our vacation that you arranged was perfect.  Everything went without a hitch.  You will be hearing from me next year for a trip.  Thank you very much. ~ Harry Mintzer

Rita,

Your arrangements were very complete and I would not hesitate to book with you again. You provided some good advice which I appreciated.

~Thanks, Martin W. Fusselman


Many, many thanks to Maduro Travel and Habitat Bonaire for making our 2012 Barry University travel course not only possible, but a resounding success!  No matter what the obstacle, Maduro and Habitat, had solutions to keep us on track. Because of them, we were able to provide a quality first-time international dive travel experience to a group of young college professionals who are preparing themselves for the sport industry.  ~ Sharon Kegeles and Brett Scaglione, Faculty for the Sport Management-Diving Industry Program

Barry University, Miami Shores, Florida


Sausan,

Just got back from our group trip to Utila and had a great time. As always everyone had an excellent time. It's nice that they give me all the credit but lots of it should actually go to you and it helps that I have been working with you for quite a number of years now. Maduro is lucky to have travel agents like yourself! You always have my best interest in mind and I really appreciate it. I look forward to working with you and Maduro for many more years. ~ Ken


We had smooth sailing in dealing with Philippines Air for us.  We got through just fine.  We are on the balcony outside our room and I am finally getting to my backlogged emails.

 

Thanks for all that you have done to make this vacation happen.  We have been very pleased and are enjoying ourselves. ~ Maureen Purcell 



It was SOOOOO relaxing having everything be so easy ! Thanks ever so much for all you did Roxanne -- - to make this trip happen for us.  We will definitely be contacting you next time; your happy customers, ~ Rebecca & Steve  (and Steve and Kristi)
Hi Sausan, 

I hope this note finds you doing well. Just wanted to drop a line and tell you about Curacao.Everything went very well from the plane flight to the diving and Lodge..
The trip from beginning to end was worry free thanks to your hard work.
We are throwing around some ideas for next year.. We would like to do someplace we have not done before.Thanks for your hard work. ~Shelley Enger


Hey Rita: All these Dive locations seem GREAT. My Daughter and I completed our diving class last weekend and are looking forward to our trip to Bonaire. Thank you so much for all your help booking our adventure. I am very pleased that you will be the one to help us plan the next Diving location. We are open to all your suggestions and feel very lucky that we found you.
Thanks Again. ~ Wayne V.


Roxanne  you are the best.  As usual, every travel arrangement you made for us was without a hitch. We cannot thank you enough for all of your help. In fact, we are starting to think about our next trip so I will probably be contacting you within the next month or so. ~ Thanks again, Marcia Segler
So, thanks to you and to Maduro for setting our dive travel trip up, and we would of course use you again.  ~ Mark

Sausan,

We are sitting in the hotel lobby waiting for our ride back to the airport and home. I thought that I would drop you a quick note and thank you for setting this trip up for me. 

My wife and I have had an unforgettable 25th wedding anniversary. Neither one of us want to go home. This was the trip and gift I had hopes it would be for my wife. 

Thanks again for all of your help. Please keep me in mind next time this deal comes up. We both want to come back. ~ P. Elliott

Dear Sausan,

Thank you from both Laura and I!  We had a marvelous stay at Little Cayman Beach Resort.  It was EVERYTHING we could have wanted, including superb weather!  We can't wait to have you set up our next dive trip.  The whole experience was PERFECT!  Not on single booking snag.  You're the best. ~ K


Thanks for making this seamless and memorable for my whole group! ~ Pauline


We can't thank you enough for making our trip so perfect.  I realize you've probably booked hundreds of trips since ours and don't remember us specifically.  Nevertheless, we booked the trip to get away, relax, have fun, and work on a second child.  Well, you can check all of those items off the list.  We made a lot of bubbles down there and a baby too!  Our Curacao dive vacation will forever hold a special place in our hearts.  Thank you for putting it all together for us. ~ Sincerely, B. & A. Poggemiller


Thanks for your help! It made things easier having it all in one package. I'll have to let you know when I'm ready to book that next trip! ~ V. Lichon


First, I must say how impressed we were with how quickly you put this together for us, on such incredibly short notice. In speaking to others we met on Bonaire, in particular, Habitat, they were all impressed with the professionalism of Maduro. We were as well.

Again, thank you for putting this great trip together for us on one painless phone call.

~ Sincerely, J. McPeak


Thanks so much Roxanne we will do future business with Maduro because of your service! ~ S.J. LaScala


Thanks again for all your help! Once again Maduro Dive has been a wonderful resource for us and your services are very much appreciated! ~ Mark Hoevenaars 
Honestly, I never go through travel agencies as I like to make my own reservations, but I have to say this experience was much better than I had expected and the pricing from you folks was as good as I could find on the Internet for the same resort"
Scott B.

Thank you Roxanne for putting the package together, all flights were on-time with ample lay-over time to make connections without being rushed, but short enough so you didn’t feel like you were wasting time sitting aimlessly around at the airport.  I can’t wait to do it again!
~
Mark Saunders

Hi Sausan,
Thanks for all you help in setting up our trip, as has always been the case……You out did yourself!  
Thanks again, Love Ya! ~
Norma

Dear Sausan,
We appreciated all your hard work and help in making 
this trip to Bonaire a wonderful vacation!  You saw to every detail: 
The hotel, the car rental, the airplane -- all made effortless!
I look forward to coming back for our next vacation!!  (I almost feel  like you should take credit for the great diving too.)
~
Warmly, Nancy

Thanks you for the professionalism and efficiency with which you made our reservations and helped us with our arrangements.  We are happy with your service and will be back in touch with you when we are able to go again.~ Sara A.

Will definately contact you again for our Caribbean diving needs.  Again thanks a lot, you were great. ~ Sincerely,
Fred and Maxine B.

Kim,
Just wanted to tell you we had an absolutely wonderful time in Grand Cayman last week. All personnel at Sunset House were very friendly and helpful, particulary the dive masters and Cathy Church Photo. Thanks for a great trip and looking forward to Bonaire in August.
You are great! ~
Woody & Sarah B.

Hi Joe---
We had a wonderful time... Buddies was great, the diving was great, the service was great. I have to say that I preferred Curacao just a little bit better, but I couldnt really tell you why. Its kind of like preferring a Lamborghini to a Ferrari-- know what I mean :)  ?  Thanks you and Maduro for proving us with such an excellent trip. I will continue to contact you for all my future diving plans. ~ D. Baldwin

No more hours of lost vacation time sitting in connecting airports on the way to Bonaire when you work with Sausan and Insel Air!  Together they have made group travel to the island a breeze…no more damaged or lost luggage…and they feed you!!  My group was so surprised and excited!  ~ S. Kegeles


My reservation agent was Debra. She went above and beyond to make sure that I got a wonderful deal; extremely helpful and patient. – Dr. Tony Barros.

Debbie was very helpful, patient and understanding of our travel needs. She was very accommodating and responsive, which is why we ended up booking with you. ~
Amy & Bob

I've used travel agents in the past when booking other dive trips; booking with Joe was definitely the best experience so far and will consider booking thru Maduro again. My experience was fantastic. I have to give credit to Joe, he's friendly and efficient and also very dedicated to his job. I called to book our trip at ~6:40pm ET which was cutting close to the closing hours posted on the website. Joe was able to reserve airline tickets and contacted to the resort regarding availability. Unfortunately the resort owner was unavailable to confirm room availability, but Joe indicated he would later with package details & pricing. As promised, he did later that night at almost midnight! Now that's dedication :) ~ L. Huang

Thanks again for all you did for us! ~ A & M Andrus

Thanks again for arranging a wonderful vacation.~ R. Schwab
You did a GREAT JOB Sausan! Thanks for all your hard work. ~Norma C., J&S Dive Shop, Erie, PA
Roxanne, thank you for setting the trip up for me.  
Sincerely ~
Bill Philipp
In all honesty I have used Maduro Dive Fanta-Seas twice - maybe 3 times - in the past - I will not use any other agency to book my personal trips to my favorite Caribbean destinations . . . What can I say I am a fan of MDF. ~ Paul E. PADI Assistant Instructor
Thanks for your assistance and we’ll check back on your Specials for our next trip. ~Monty Dunnington
If I could only use one word to describe our experience, it would be Outstanding! 
The flights you arranged for us were perfect.  It was so nice to fly overnight, arrive in the afternoon and relax and get oriented, get a good first night's sleep, and start the first day of diving well rested and relaxed.
Literally everything at the resort was exactly how we wanted it.  The room was a 2nd floor unit, with a big covered balcony, overlooking the pool and out onto the sea. 
So, thank you for your help setting up this wonderful vacation!
~
Eric & Melissa

Hi Debra,
Trip to Little Cayman was a great success! The resort, dive accommodations, and food were fantastic...definitely a cut above the average dive resort. Thanks for everything. We won't be at DEMA this year, but I hope you have a great show. ~
Kathy Pickerell

Hi, Debra,  
Appreciate your help in making this a perfect dive trip!
Thanks ~
Warren Lacy
Debbie, I have forwarded your contact info to all my diving friends. Thank you for handling all this for us. I could not have done it without you. ~ L. Vroom

I scanned over your website and it's really what I want to go to for searching my future dive trips in various countries/places like the Great Barrier;
by the way this is in my travel bucket.
~ H. Nguyen

Thank You LUIS!!!!! You are an amazing miracle worker and an asset to Maduro Dive Fanta-Seas. ~ R. Maury
Yep, you steered us in the right direction again- Thanks for the suggestion! We're still planning to do another dive trip in October, so I'm looking for your advice. Keep Smiling. ~ D. Badgett

Though we used frequent flyer miles and didn't book the airline through
Maduro Dive, the resort was still aware of our flight times and arrived early to pick us up from the airport.  The hotel check in was seamless.  The return trip to the airport was coordinated as well.  I loved having nothing to worry about. ~ S. Tretsky

Roxanne, Thank you for arranging the trip to Costa Rica for me and the three grandchildren. It was fabulous. I cannot say enough nice things about the resort. If I ever need another trip, I will surely call on you to plan it. Thanks! ~ J. King
Hi Sausan! I am back from a really fun Brac diving trip, and want to thank you. You are a fabulous person with whom to work. You came through big time for me last January, and now this. You are two for two!  ~ J. Scoz

Maduro Dive you did every thing just perfect. We had everything we needed and were never questioned or delayed. We handed the paper work we were sent to the proper area and were treated like Kings at all times. ~ J. Haley
Roxanne, Len and I had the BEST vacation we could ask for. It was exactly what I wanted. We LOVEd the resort. What a wonderful place to spend a week! Thank you, Roxanne. It was a pleasure having you set up our vacation for us and we won't hesitate to ask for you assistance on our next trip. ~ P. & L. Nagel
This is our third consecutive year utilizing Maduro for our annual dive trip. Sausan was with us every step of the way. It's nice to know that you can count on a travel agency who will go out of their way to ensure that you are satisfied and pleased with all aspects of the travel arrangements. ~ N. Carey
You Rock!!! Thank you so much!!! You're the first person at Maduro I think of when it comes to dive trips. I have and will continue to share your name. I have never had someone call and say, "Hey, do you want to save money?" Much appreciated. ~ B. & L. Lafferty
Just wanted to thank you for setting up a great vacation! We loved Bonaire! The reefs were in amazing conditions, just as advertised. We hope to get the chance to return soon! ~ D. Sup
I wouldn't continue to book with Maduro if I wasn't 100% satisfied with the level of service I have received. In fact, I live in Canada and tried a dive travel company and they didn't compare with the level of service I receive from Maduro. ~ K. McMurdy
Having traveled into the Caribbean for the past 15 years with large groups of university students for educational purposes, Maduro Dive Fanta-Seas has always provided excellent service before, during and after our travel. International travel with large groups is always a challenge, and I rely on Sausan to solve problems before they happen. And if there is an unresolved issue after a trip, assistance is always available. Without a doubt, Maduro Dive Fanta-Seas sets the industry standard for dive travel service operations! ~ S. Kegeles 
Our vacation in Barbados may be over... but the memories will last forever. THANK YOU for all you did to make this a wonderful 30th anniversary for us. ~ F. & N. Stearns

 

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