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Client Testimonials

Hi Debra,

Well, we are sadly back home now. Just wanted you to know that everything was 100% awesome. We’d go on that trip again in a heartbeat. Thanks again, Debra! We seriously can’t even wait to get in the water when we head to Turks in May!!!
~Amanda & Dan L.


Hi Sausan,

Trip was great! The group is asking about next year's destination. Knowing the resorts that we have enjoyed, we would love a your help recommending out next Destination. Thanks for all your help!
~Joyce and Greg


Hi Debra,

We were delighted that you were able to help us actually book somewhere at such short notice and even more pleased that it was Captain Don’s. The apartment (Ocean View) was ideal both in comfort and location. When we return to Bonaire in the future, we’ll definitely contact you again and thank you so much for your help and organisational skills. We had a fantastic holiday. Kind regards!
~Alison R.


A big thank you to Sausan Shalah of Maduro for once again setting up an awesome dive trip! Thanks Sausan!!!
~Norma C.


Roxanne selected two great hotels on Bonaire, knowing we have one diver and one non-diver who loves her quiet beach reading under a palm tree. In our first post-COVID trip, she put together a great trip for us.
~Pat & Len N.


Hi Sausan,

I am most appreciative of all the great work that you do for me
~Jeff Croll


Hi Sausan,

Just got back home. Thank you for all your help on this last trip although there were bumps in the road we got through everything.
~Roger L.


Hi Debra,

Overall, the trip was great. We are hoping to dive somewhere in January (around the middle of the month) and would love some suggestions on where to go that time of year. We will, mostly likely, be bringing a friend with us. Not sure of her skill level yet, but she's been diving for a while. Your input would be appreciated.

Thanks again for putting this together for us. As always, you guys are a great help!
~Susan Whitehead


Sausan,

Just wanted you to know how much I appreciate all you do!! I would not even do travel groups if it was not for you!! THANK YOU!!!
~Jimi Mayes, Divers’ Supply Indy


Lori-

I just wanted to take a minute to thank you again for making our Bonaire dive trip happen. We had a wonderful time! Hopefully I’ll be in touch in a bit to help with the next dive adventure.
~Drew


Dear Sausan,

Our vacation was fabulous! If not for my children and mother, I would have wanted to stay! Kudos to you lovely lady for always booking us an awesome trip. On the way home in Atlanta going through customs there were several people who missed their connections because of not leaving enough time but you gave us plenty!!!
~Pat


Debra and Maduro Dive,

Hello! Just wanted you both to know by far one of my favorite vacations ever. Thank you both for continuing to check on the situation regarding Covid.
~Jana Speer


Sausan,

Thank you. We enjoy working with you on all these trips.
~Robert Tuten


Hello Sausan,

We made it back from a great trip. You also managed to get us the best room in the house, so thank you.
~Denny


Debra,

We had a fantastic time in Cozumel. We dove everyday. Planning on going back around Sept. / October. Will contact you for sure. Any good deals keep me informed please.
~John Gloede


Hello Sausan,

With the links and information you sent I was prepared for travelling this trip. We saw other travelers in Miami that were not prepared with the Honduran Precheck and declaration.

We had a good time diving as always and we are glad we went. Hope my feedback will help with any future travelers. We definitely would go back in the future!

Again, thank you for all your help in getting through the requirements.
~Joyce Mather


I believe when someone does an exceptional job they need to be commended for their hard work and commitment to their job, which directly reflects back to you and your business. I have been using Maduro Dive for many years and have had the pleasure to deal with Lori. I have done trips through Lori for just my wife and I or up to 12 people in a group. I know in your business that’s not a lot of people, but working with Lori always makes you feel like you and your group are the most important group in the world. Quick story, I booked, in January of 2020, a group of 8 divers to go to Bonaire in April of this year, deposits in everyone thrilled to go some of us for the first time, some have been several times. Then COVID hit and we were still hoping to go right up to 2 weeks ago and then things started to unravel. By now I have 9 divers and everyone is going into melt down. I called Lori and with her help, she salvaged our trip with a trip to Curacao, now we have 10 possibly 12 divers going. I had Lori working tirelessly for a week getting prices and places to stay trying to keep in the price range of Bonaire. Lori with out hesitation jumped right on it and got us booked at Dreams in Curacao in the price range we needed to be in. Lori also stepped upped when I asked her to do a zoom meeting with me and my group. Again without question Lori said lets do this. My group was thrilled, not just to meet Lori, whom I rave about, but because she also answered questions I would have had to have called several times to get the answers to. Lori is always upbeat and out going and is the reason I and my groups are staunch supports of Maduro Dive.

Thank you for all you do, I hope this year is better for us all, and thank you for hiring Lori!
~Jim Rathbun


Sausan,

Thank you for welcome back home. It was great for the group to get in the water again.
~Janice


I wanted to say how very impressed I've been with Lori and thus with Maduro Dive.

I reached out to her about two weeks ago with a rather vague request of wanting to go to a special place to reacquaint my wife and myself with diving (it's been a few years).  Lori was so wonderful, friendly and accommodating as we discussed alternatives and once we settled on Grand Turk, she took the time to assure my wife of the quality of the location and resort, and was very helpful in making the travel arrangements, even calling me on a Friday evening to remind me that the "hold" of the flight would expire the next day.

In this age of digital travel agents, it was a joy to work with Lori and I look forward to doing so again.
~Kevin McEnery


Maduro Travel and Sausan is the best. Thank you for a great trip and thanks Sausan for checking up on our group traveling back home into a different world than when we left it. God bless you all.
~Shelley Enger


Hi Sausan,

The flight was very easy and fast. Anse Chastanet was truly lovely, and I’m so happy that we had a reason to try something new. TRULY a lovely resort; and many thanks to you for making it possible!!
~Nancy Yost


Roxanne,

I want to thank you for all your assistance in helping to plan our trip to Bonaire. We had a great time. Thanks again for all your help.
~Bonnie Epner


Hi Sausan,
Yes we made the trip back to Reno Safe and sound. Everything went well all the way. Everything was no doubt very chaotic the system was down.

We really do appreciate what you did for us to get us out of the country. You are the very best my dear excellent.
~David Pincolini


Sasuan,
Thanks so much for staying on top of this horrible life changing pandemic. I appreciate your following up and caring the ball as usual. You are the best, and of course that is what creates loyalty.
~Chuck, Ocean Sands Scuba


Hi Joe!
Fiji was wonderful! Lots of surprise including a bottle of champagne and a birthday cake! (Did you tell them it was my birthday?) Oh and our room with the private pool was the best we ever have had! Thank you again for helping us!
~Carolyn Wisler


Hey Lori,
Just got back from my first live aboard experience on the Caribbean Explorer II and I have to say it was an amazing trip. Most importantly, the diving was excellent!

Looking forward to another trip in the future!
~Doug Smart


Hi Lori,
We had  phenomenal time with the resort and diving! Thank you again for all your help!
~Grace Warmann, MSU Scuba Club, President


Hi Joe,
Our trip to Cocoview was great, thanks for your help setting it up. The resort worked great for us, the people were great, the food was good, the diving was nice and lots of it - we had over 24 hours underwater the week we were there.
~Jim McAlpine


Hi Sausan,
Great trip to Grand Caymans. The hotel and staff were great.

Probably will call to set up a trip in October. Was a really good trip overall.
~John and Kaiju Roush


Hi Debra,

We had the BEST time in Bonaire.

Your service was excellent and very much appreciated. I can understand completely why Maduro has such a good reputation as you certainly deserve high praise. I've already been on Trip Advisor with high marks for the resort.
>~Cindy Harris


"Joe" Ramirez at Maduro Dive helped us again and provided the best service anyone could ask for or except. Joe is very knowledgeable and focused on supporting the customer with the best care. I can't wait to work with him again.
~J. Hurtado


Sausan,

Trip was awesome thanks. Call me about the Israel trip.
~Robert Ruehlman


Thank you for such an amazing trip! It was everything and more! We will be back!
~Kara and Bob Turner


Hi Sausan,
Thank you fora ll your help with the trip, It was excellent. I have posed a bunch of pictures on my Facebook page which you can view. A very nice diving vacation. I'll be back. Thanks again!
~Stephen Roth


Our family of 6 had a wonderful vacation. The rooms were great and the service was terrific. The included meal plan was convenient. Diving was incredible. Many thanks to Sausan at Maduro Dive Travel for everything!
~A. Medford


Joe you did an excellent job it was a perfect trip!
~Michael Beard


Hi Debra,
Hope you are having a great holiday season! We loved the resort, very nice accommodations, delicious food and staff is super friendly. We are starting to think about our next trip and maybe get a small group together.

Thanks and Happy New Year to you!
~Natasha & Matt Porter


Love Maduro Travel and Rita. Will be back again!
~Kathy Gibson


Hi Joe,The resort was simply excellent. Great job. Thanks for your help with the reservations and working with our group.
~Terry


Joe Ramirez from Maduro Dive assisted me with planning my dive vacation - and I don't think it could have been more perfect. "Never before have I had such a carefree and personalized dive itinerary on a trip.

Thank you, Joe, for making this such an easy trip to plan, coordinate and experience.
~Mike Finocchio


Good morning, Yehudi!

Everything went well with our group trip. The best complement which was expressed by everyone is that they would love to go back.

And then there is next year's trip to be discussed. Any other great specials that we should consider?

Life is GREAT!
~Kathy & Jim Jackson


Outstanding! The resort was beautiful, food delicious and the diving was extraordinary. Thanks so much to Debra Nielsen for this recommendation.
~ C. Manning


Hola Joe,
We were very pleased with Captain Don's. The room was spacious, comfortable, and had a wonderful view, which was very peaceful. We definitely will return!
~Sheila Leiss

Maduro did a great job of putting together just the right package for me. Bonaire si always just a bit more of a hassle to arrange due to truck rental piece but Maduro handled it all. They made it so much easier to just commit to the trip and let them put it all together. I am definitely using Maduro from here on out!
~Joe Wrona

Good morning, Yehudi!
Just wanted to let you know that everything went well on the trip. The diving was great. The resort was VERY nice and the food was most excellent. No problems with the flights or transfers.
Thanks! I know the airlines gave you a hard time and sometimes it was difficult getting responses from the resort but it all worked out well in the end. Life is GREAT!
~Kathy & Jim Jackson

Hi Debra,
Hope all is well with you. The Matangi Resort was fabulous and then some. Diving was awesome. Thanks so much for suggesting the resort.
We may want to dive Grand Cayman or one of the smaller islands late summer.
~Cindy Manning

Rita,
Just a quick note to send a BIG THANKS, the Compass Point was worth every penny. My two girls enjoyed it as about the best I've seen.
~Dr. John Thomas

Hi Sausan,
Just wanted to say Thank You again, we had a great week! Everything went off without a hitch, the flights, the diving, the resort, the weather, it was all Perfect!
Thanks again for all your help. I'll take a couple weekend to "unwind" here and then start looking around for something for next year. Let me know if there are any specials that I should take a look at.
~Norma Carey

Hi Sausan,
Everything worked great for the flights down. The layover worked out perfect. Beautiful weather, great dives in the morning. Thanks for all you do for our group! You're the best!
~Norma Carey

Hi Roxanne,
Thanks for another perfectly organized trip for us to Bonaire. All arrangements were flawless--as usual. Room 2005 at Captain Don's is the perfect bungalow for us. Thanks for helping to make this another great trip!
~Bill Morris & Harry Parisi

Hi Roxanne,
Safely home from another great trip booked through you. Looking ahead to the next one. Thanks and have a great day!
~Keith Gill

Roxanne,
Thank you so much for the great diving experience!
~Kathie S.

Also have to give a great big thanks to Lori at Maduro Travel. She made planning this trip tootally painless and gave me really great tips to make the most of my time there!
~Chris Bowser

Hi Rita,
Bonaire as awesome as always. We may come back in the spring, we'll see.
~Irina Z.

Hi Roxanne,
Just wanted to let you know how much I absolutely love this dive resort. Also, I met your client Lester from Arizona. You picked a great place for me. Thanks again!
~Kathie S.

Hi Lori,
The trip was OUTSTANDING! Many thanks for all your assistance!
~Tom M.

Must say, it was a pleasure dealing with Rita on setting up this trip from start to finish. Communication, prompt reposes to inquires and attention to detail was absolutely great. I can honestly say, zero issues from start to finish setting this trip up. In addition, when personal reasons of my own came up to modify everything that was already set, Rita went out of her way to ensure everything that I needed to change last minute (my issues, not Maduro issues) where addressed in a timely fashion and I couldn't be happier with the results, again not one issue with my last minute modifications, which frankly they didn't have to accommodate based on the timing of my request, but still handled all my last minute issues without fail. I am one truly happy customer and will use Maduro in the future for all my travel / diving needs. Again, a BIG thanks to setting up my vacation and the results were fantastic!!! Thank you again!!!
~Harold Normile

Rita,
Trip went off without issues...vouchers, cabs, check-in/out, room we wanted, etc. We have about 1800 pics and 1500 videos. You were great in handling everything for us, especially when my grandson had to cancel. I recommended you already to a couple we dive with so hopefully some business your way.
~Harold Normile

Maduro Dive was awesome in the planning and Roxanne is the greatest. We have been using her as trip planner for 6 years now.
~William McDonnell

Debra,
We just got back from a week in St. Lucia. We will keep this resort in mind for our future travels and would love to spend more time there again.
Keep us in mind for next year's booking and any specials.
~Ted Faust

Sausan,
We had a great trip! Thanks for all you do for our groups. They all really enjoy Bonaire!
~Jim Carez, Scuba WV

Hello All,
I just wanted to send you all at Maduro Dive a HUGE THANK YOU for all the pre-trip work you all did in making our week incredible! The property was beautiful and the service was superb. Thank you all again for all your hard work, it was definitely worth it for me and my entire group.
~Steve Van Holton,Another New Advenutre

Howdy Roxanne,
Just wanted to thank you for setting up the dive trip and making the last minute accommodations. We had a great time!
~Dave McClurkin

Roxanne, as always you were great!
Putting up with us mainly me, I thank you for everything. Job well done 🙂 🙂 I'll be calling again!
~Dixie Harrison

Roxanne,
You did it again! Great trip.
~Alex Brylske

Thanks to Rita Fitzpatrick, our contact at Maduro, for organizing another wonderful trip!
~Carol Click

Hi Susan,
Thanks for your welcome. As usual we had a great time and are looking forward to new year. I will be calling you on our requested dates.
Have a nice day!
~David Pincolini

Joe Ramiriez at Maduro is a pleasure to work with!
~Pat Staley

Hi Rita,
Everyone in our group thoroughly enjoyed the trip. There were no complaints from any of the 14 of us!!!
Thanks again for all the coordination you did and Roger was great there too, the boat was perfect and so glad we spent the extra for it.
~John Woods

We had a great week in Bonaire! Thank you for your help in setting up the trip.
~Robert Tuten

Hi Joe,
I just wanted to drop a note to let you know that despite a rocky start, our dive vacation in Taveuni was great. 20-30 dolphins swam past the resort on morning at breakfast. Did you arrange all of that?
Thanks, Joe, for helping to arrange this trip and for being available when the chips were down.
~Patricia Staley

Hi Sausan,
Everything, staff, rooms, ground, food and especially the dive staff were wonderful. Thank you so much.
~Shelley Enger

We decided to go with Maduro because I was a little insecure about arranging travel half way around the world. I had a resort all picked out and Debra was able to give me an idea of other resorts on the island. Listening to what I prefer on vacation she gave me a suggestion that also saved me money. I followed it and was I glad. Upon returning from a wonderful vacation we missed a flight because of plane engine trouble and Fiji Air put us up in the the resort we originally were going to book with. Debra was soooooooo right in her recommendation for us. The other resort would have been fine but her recommendation was much better! Plus, you would think her job was done ... she booked us a wonderful vacation...but no. We contacted her not knowing how to go about getting back home from Fiji and she immediately booked us a new connecting flight to get us back home. When you are stranded in a remote area-this service is priceless!
Thank you,Debra!
~Susan Wasson

Joe,
The trip was as expected; We plan to do another trip maybe next year and are thinking about the Aggressor options on the Red Sea in Egypt.
~Zo Orban

The real star is Roxanne of Maduro Travel. She is perfect again. No mistakes!
~Philip Clifton

Sausan,
Things went as expected. Thanks for getting us set up for yet another fantastic trip!
~Paul Dean

Hi Sausan,
I had a great time. Thanks for your help setting it up. That group was so fun to hang out with. Thanks again!
~Sean McGinnity

Hi Debra,
All went well at Buddy's. Six of us are considering a trip to Grand Cayman next. Can't wait to get your recommendations on which resort and packages to get for the group.
~Donis Horne

Hi Debra,
I hope you are well. Thank you for setting up another perfect dive vacation for us. Everything you arranged for us went very smoothly. Also, thank you for all the resort paperwork in advance. It is much nicer to fill it all out at home as opposed to the resort check in counter. We will be getting back in touch with you next Fall to schedule a 2020 Jan. / Feb. trip.
Again, thank you for another great trip.
~Phil and Katherine Pearson

The wife and I wanted a little get-a way dive trip. Lori at Maduro Fanta Sea set everything up in a few days and off we went. Thank you!
~Skip Lyons

Regarding Maduro, Rita Fitzpatrick was incredible!!! Extremely helpful with all my questions, accommodated every change request and responded immediately to my every inquiry. Thank Rita, I'll book with you every trip!
~Mitch Johnson

Roxanne,
It was terrific. Room, weather, food. Cheers and tanks.
~Andrew Silver

Hi Sausan,
Just wanted to thank you for all your help in getting Dive Trip 2019 organized. As has been the case for the past 15 years, you are always very responsive to questions and inquiries and always keep us in the loop regarding updates or changes. We never experience any "surprises", as you make sure we know in advance what to expect. That's on of the things I love the most is the open, timely, up-front communication. In addition, I welcome your advice and recommendations, they are always on point!
I'm sure our trip come October will be another awesome time!
~Norma Carey

Hi Sausan,
Just wanted to take a few minutes to thank you for the many trips you arranged for me and my groups. You always make sure we're informed and work hard to get us the best deals. Most of my customers only get to enjoy one div vacation each year, so it's really important that things are done just right. Cozumel in November was absolutely awesome. I'm looking forward to working with you on our next adventures to Grand Cayman and then Bonaire after that, My customers, Greg and I all appreciate the great service you provide.
Here's to many more vacations! Thanks again!
~Joyce from Port Divers

We had a glorious dive vacation, although the water was a bit cooler in January than it is in late June and early July. We will surely book again! Thank you for everything.
~Lois Lukens

Great trip, appreciated your assistance!
~Chris Raspante

Debra Nielson was great. She always answered my questions. We had 15 people on the boat and things went flawlessly.
Thank you Debra!
~Amy Hagen

All the agents at Maduro Dive Fanta-Seas were amazing! Sausan Shalah was a miracle worker to pull it all together at the last minute, and give us an amazing family trip. We are forever fans of Maduro!
~Annie M.

Sausan,
Thank you for all your help with our trip! Everything turned out great and our family had a wonderful time in Bonaire. My kids think you are amazing to have pulled this all together for us for Christmas! And I agree!
Thank you for giving us a spectacular start to the New Year! We are forever fans of Maduro Dive Travel!!!
~Annie Medford

Roxanne,
For many years now you have set us up for the perfect dive and beach vacation for us. We are so fortunate that one day years ago we found you on-line. You are our go-to gal and friend. Maduro Dive Fanta-Seas, you have a gem in Roxanne.
~Len and Patty Nagel

Hello Joe! Thank you very much for your help. The trip was good overall. Thanks for your time and efforts. We will planning our next trip soon with you!!!
~Jason Stahi

Hi Debra,
Thanks for making our trip to Bonaire so wonderful. We enjoyed it so much, that we would like to return next spring...Looking forward to hearing from you.
~Brian Lukes

Hi Joe,
We are back home for the last three weeks. I just wanted to give you a quick email and tell you that we had an awesome time in the Cayman Islands. All together, we had a wonderful time in both places and enjoyed the time a lot.
Thank you for your help with booking our trip. We really appreciate your assistance. I believe we will talk to you again, when we are planning our next dive trip.
Thank you very much, Joe.
~Petra and Jim Holm

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